Famiflora is the largest garden and decoration center in Belgium (Mouscron), spanning over 25000m². They offer a wide range of flowers, plants and seasonal decorations. Center also has a large food hall with a market, several shops and a restaurant.
Famiflora uses Faqbot to gain a competitive edge over their competitors and improve their customer journey. Starting to use the solution during COVID19 pandemic crisis has allowed Famiflora to be prepared for store reopening after a government issued lockdown was lifted. Allowing for timely customer support, answering questions regarding their business and addressing COVID19 safety concerns 24/7.